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In this tutorial, Matt explains how to submit tickets using the One Call Access program, which is state-specific. For example, if you are in California, you must use the California version, and if in Nevada, the Nevada version. Links to both versions are provided in the description. To ensure you are accessing the correct state's software, check the login screen's background image: California features the San Francisco skyline, while Nevada showcases the Red Rocks. If you don't have an account, you can sign up using the "Sign up here" link at the bottom of the login screen. After logging in, you'll see the dashboard.