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The conversation with customers can be enhanced by preparing files that can be attached and sent via email directly from Salesforce Composer. By using custom LVC components, necessary files can be generated and attached to emails. This allows for easy attachment of chat transcripts, enabling a seamless communication process. This process involves generating the document, selecting the PDF file, attaching it to the email, and sending it out. This organized approach ensures that emails are sent out with all necessary transcript attachments.
