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The caller, from the Chase Executive Office, is following up on a complaint regarding a promissory note. They request the last four digits of the individual’s social security number for verification. The caller indicates they are seeking details about the complaint that was forwarded to their office. The person on the other end mentions that during a previous conversation with a Chase representative, they were informed that notes would be taken for the complaint. The individual seeks clarification about their complaint, which is centered on their experience trying to deposit a promissory note at several local Chase banks, arguing that it is considered legal tender under UCC codes for negotiable instruments.