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Assemble Software Maintenance Agreement

Assemble Software Maintenance Agreement

Aug 6th, 2022

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How to Assemble Software Maintenance Agreement

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Each installed Millennium Ultra or Millennium Pellis kit includes a Software Maintenance Agreement (SMA). The Millennium Pellis kit comes with a two-year pre-licensed and pre-installed SMA, while the onsite engineered Millennium Ultra packages have a one-year included SMA. The SMA is essential as it ensures users maintain up-to-date software, benefiting end-users, dealers, and the overall operation. The agreement is standard with each new software purchase at no extra charge, though additional SMAs can be bought later. The SMA provides technical support for trained technicians and dealers, along with automatic software updates and upgrades throughout the year.

Got questions?

Below are some common questions from our customers that may provide you with the answer you're looking for. If you can't find an answer to your question, please don't hesitate to reach out to us.

What is tridium SMA?

The Niagara Software Maintenance Agreement (SMA) is designed to assure access to the latest Niagara Framework technology and cybersecurity patches.

How do I write a maintenance agreement?

A facilities or building maintenance contract should contain: Full names and details of both parties. Types of maintenance. Scope of the work. Equipment details. Service schedules. Response times. Service completion times. Payment terms.

What is a software maintenance contract?

A software maintenance agreement is an agreement signed between the software vendor and the software user to provide technical support. Examples of these maintenance services include error-detection, bug-fixing, upgrades, capacity enhancements or removal of obsolete functions.

What should be included in a software contract?

Essential Parts of Custom Software Development Contract Liabilities. Intellectual Rights and Licensing. Scope of the Project. Software Installation and Integration. Non-Disclosure Clause. Timelines, Budget, and Processes. Acceptance Testing and Delivery. Contract Variation and Changes.

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