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[Music] now I want to introduce the skill or the steps in exploration or creating a pool of shared understanding remember that the process of dialogue started in the invitation stage with a three-legged leveling statement the essence is number one heres my concern number two I want to understand your point of view and number three lets agree to work this out so we both feel good about it well a leveling statement is an invitation to dialogue it helps us transition quite naturally into this phase that were talking about now the exploration phase so look at this diagram this diagram of what I mean by exploration the exploration phase includes two major skills inquiry and advocacy inquiry is encouraging other people to disclose their own point of view or their inner experience and then listening with empathy I inquire by asking questions like whats the situation as you see it how do you see things what are your thoughts and/or feelings about whats going on here or even how did you a