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In this segment of "Ask the HR Expert," the discussion revolves around employee reference requests. Key points include the importance of having a clear policy that directs all reference inquiries to HR to ensure consistent and compliant responses. Employees should provide written consent for references, and all requests and responses should also be documented in writing. This approach helps mitigate potential defamation claims that could arise from negative references. The expert emphasizes the need for organizations to establish these procedures to protect themselves and maintain fairness in the reference process.
