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welcome to this quickbooks 2021 tutorial for beginners on how to create a credit memo my name is matt holdquist with the quickbooks university first things first if you enjoy this video please give it a thumbs up please share it also please subscribe to the channel the more subscribers i get the more i can spread the word with uh these videos and i would appreciate that very much last thing head over to the quickbooks university if you like this video youre going to like a lot about the quickbooks university that website is qbuniversity.org where i not only have a full quickbooks training program in quickbooks desktop and online i also answer your personal questions when you become a member okay so lets get started so were going to take a scenario where you have a customer that needs a credit or a refund it happens all the time okay so you know you do some work you do a job whatever the case may be you might sell them something and you have to give them a credit they complain maybe