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The tutorial discusses effective letter writing, focusing on letters of complaint. It emphasizes that the most effective correspondence—whether positive or negative—should be brief, clear, and easily understandable. The need to write a complaint letter arises when expectations are not met due to issues like poor customer service, unfulfilled promises, or defective products. The process begins with acknowledging the emotional aspect of the situation. The speaker suggests drafting an initial letter when feelings are strong but recommends discarding it to gain clarity. Finally, the importance of identifying key points before finalizing the letter is highlighted.