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communicating with customers about anything related to their credit cards is key when taking payment because you know actual money is on the line you have to notify customers about expired or declined credit cards and resolve billing problems so you can get paid in this video youll learn how to set up automations that let customers know about upcoming charges expiring or declined cards and more there are pre-built automations in our marketplace and a bunch of triggers goals and conditions that you can tinker with for any use case automation will prevent some of these payment issues from happening in the first place and for everything else you can easily keep your customers in the loop about what to expect so lets get into it your first communication with your customers about their charges is through invoices anytime your customers buy from you youll send them an invoice that tells them about the transaction theyve just made we have a whole video on th