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under my settings automated letters we have new client Welcome letter this letter is prefilled for you which you can edit yourself and this is the letter that is used in the new client queue when you get a new client you want to send them a welcome letter which is before you set the meeting you send them an email like thank you for your interest these are our rates were insured and bonded and all those details so the letter for this email is under my settings automated letters new client welcome letter which you can type and add it to your own liking