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all righty everybody so welcome welcome to our meeting today im your one star platinum sarah rogers ive been with archer travel now for just about two years so im super excited um i you know i love doing these specialty trainings for you guys i think its great so thank you for everybody who showed up today today were going to go over um you know you got a travel request now what right so i like to you know focus on the um that more of the customer service technical side of things let me go ahead and admit her um you know i think you guys are all capable of fully kind of going through vendors and navigating through them and getting comfortable with them but i think sometimes we forget to kind of focus on the um maybe customer service aspects of things right or you know the like okay what do i what am i actually doing here right so thats kind of what this meeting is going to be about today okay um so lets go ahead and jump into it and if you guys have questions feel free to ask m