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In this tutorial, Carlos Gutierrez, a Pearson representative, explains how to request a refund from Pearson. First, visit support.pearson.com and answer the initial questions, specifying that you are a higher education college student dealing with a digital online product. After this, you'll be directed to Pearson support. Click on "Contact Us," which leads to another page with additional questions to create a case. For the refund request, Carlos uses the example of a diet analysis product, where you'll need to provide relevant details, including your order ID.