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hi this is carlos gutierrez your Pearson rep Im gonna quickly show you how you can request a refund from Pearson the first thing you want to do is go to support Pearson comm again that support Pearson comm when you enter this website youll have to be asked a few questions so the first thing you want to do is ask or answer the following question so here Im saying Im a student Im a higher education college student and it has to do with a digital online product since we purchased something directly from Pearson itll take you to the next page which is basically Pearson support and from there what you want to do is you want to click on the contact us once you click on contact us itll take you to a new page that it will ask additional questions so that it can create a case for you so right now again Im going to say that I am a student Im gonna say my product in this case was my diet analysis and I am going to ask for a refund from here Ill put my weight order ID whatever it was my