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In this tutorial, Galen, a web designer, shares his experience on the importance of using templates and automations in business. He emphasizes the significant impact of utilizing a CRM (Customer Relationship Management) tool, something he initially neglected, believing his business wasn't legitimate enough for it. Galen reflects on how this decision hindered his growth and scalability. Now, as a proponent of CRMs, he advocates that every service provider should implement such tools for effective daily management. He specifically mentions using HoneyBook, which has transformed his business operations, particularly in streamlining the proposal creation process.
