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In this video tutorial, the speaker addresses frequently asked questions about making follow-up calls to customers. They clarify the term "customers," explaining that it can refer to either existing customers or prospects, and they plan to cover both scenarios. For existing customers, the speaker breaks it down further into two categories: those they aim to sell more to and those they simply wish to follow up with to strengthen the relationship. The speaker intends to discuss common mistakes people make when making these follow-up calls, emphasizing that these mistakes are often unintentional, stemming from a natural approach to customer interactions.