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In today's segment of "Ask the HR Expert," the focus is on employee reference requests, a common topic due to potential defamation claims from negative references. Key points include the importance of having a clear policy stating that all reference requests should go to HR to ensure compliance and consistency. Additionally, it's crucial to obtain written consent from the employee for reference responses, which should also be documented in writing. This approach helps protect the organization from legal risks associated with defamation claims.