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In today's lesson, we explore the "Five Whys" technique, a method for identifying the root cause of a problem. Issues like software failures, equipment malfunctions, and miscommunication can disrupt business operations. To prevent these recurring problems, it's essential to go beyond quick fixes. The Five Whys approach, developed by Toyota in the 1930s, involves asking "why" five times to delve deeper into the root cause. For instance, if a company's website is down, it is critical to restore operations quickly; however, employing the Five Whys can help uncover the underlying issue to ensure it does not happen again.