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hello and welcome to todays lesson where were looking after five whys which is a technique that can help you find the root cause of a problem now its a fact of life and business that sometimes things go wrong software fails equipment breaks communication is misunderstood and the master plan you spent the last month putting together falls apart after just five minutes now to prevent these types of problems from recurring you usually need more than just a quick fix so the five whys can be a useful tool in helping you to get to the root cause of what went wrong and by understanding the root cause of the problem you can solve it in such a way that it doesnt we occur now the technique works by asking why five times to find the root cause of your problem and it was originally developed by Toyota in the 1930s so lets take a look at an example suppose that your companys website is down now you obviously need to get the site back up and running ASAP so thats just what you have to do y