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In this tutorial, the speaker discusses how to write effective letters of complaint. Key points include the importance of clarity, brevity, and a direct message. When expectations are not met—due to poor customer service, unfulfilled promises, defective items, or other issues—it may be necessary to notify someone. Writing a complaint often involves emotional responses, so it’s suggested to initially draft a version reflecting those feelings and then discard it. The speaker encourages revisiting the draft to identify the main points for a clearer and more composed final letter.
