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In this tutorial, Agile Coach Chris Gagne discusses the concept of a working agreement, which is a documented set of ground rules established by a team to enhance productivity and satisfaction. He highlights common issues that can hinder team effectiveness, such as distractions from phones and laptops during meetings and tardiness at stand-ups. Gagne suggests using reverse psychology to create a working agreement by brainstorming potential team failures, then prioritizing the top five risks based on likelihood and impact. The team should then formulate specific rules to mitigate these risks, ensuring everyone is on the same page and fostering a more efficient work environment.