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welcome to how to analyze salesforce emr locks as administrators we might need to check what happened with one specific email once you bought sends from salesforce for this purpose we can use the salesforce out-of-the-box feature email locks to get email logs first we need to go to setup and on the quick find we type email logs and select from below in this section we can request the logs to sell force now we click on request an email log and depending on when do we need them we select a range for the dates depending on the amount of emails these requests could take up to 30 minutes salesforce will notify you by email once the email logs are available so we download the zip file we open it on the report there are many columns that will help us on identify the emails and its current status lets take a look on column c which contains the mail event the mail event will help us to identify the current state of the email error confirms that the email was in fact received d confirms that t