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How to analyze comment text

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Good morning everyone! Thank you for joining us for our lunch and learn today. I'm Tony Ross, the director of frivolous research. Before I introduce our next presenter, if anyone would like to present their work through our lunch and learn series and have an instructive way to use our software, please contact us through our website. Today's presentation is on how to use text analytics to improve and automate analysis of customer comments. Our presenter is Jal Hildrum from Telenor Group in Norway. Yao is a senior research fellow at Telenor and holds a PhD in organization behavior. He works with statistics and machine learning on HR and customer data. Yao is a passionate user of prevalence text analytics.

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What are the five steps of Analysing text?

Five steps to analyse complex texts Read the text! Organise and refine your notes. Expand your notes. Write your own topics. Use the quotes in your text file to structure your responses.

What is a comment analysis?

A comments analysis tool helps you monitor customer and market sentiment over time. It can be related to a new product launch, new store location, change in staff, or just an overall change in industry trends. You can set benchmarks for yourself and also for your competitors based on certain metrics and parameters.

What are the three steps of analyzing a text?

The 3 Basic Steps of Quantitative Text Analysis Selecting the Texts to Examine. We start the process of QTA by selecting the texts that we wish to examine by defining a corpus. Deciding the Unit of Analysis. Creating a Document Feature Matrix.

What is sentiment analysis of comments in social media?

What is social media sentiment analysis? Social media sentiment analysis is the process of retrieving information about a consumers perception of a product, service or brand. If you want to know exactly how people feel about your business, sentiment analysis is the key.

How do you analyze social media comments?

How to run a social media sentiment analysis in 3 steps Monitor your mentions. The first step of social media sentiment analysis is to find the conversations people are having about your brand online. Analyze the sentiment in your mentions. Calculate your social sentiment score.

How do you analyze a written text?

Analyzing a Text What is the thesis or central idea of the text? Who is the intended audience? What questions does the author address? How does the author structure the text? What are the key parts of the text? How do the key parts of the text interrelate? How do the key parts of the text relate to the thesis?

How to do analysis on comments?

Here are the three steps to effective comment analysis: Given a new theme of interest, pull out all comments related to this theme. Check theme accuracy: Do most comments match that theme. Decide on an appropriate action.

How do you analyze social media post performance?

How to perform a social media analysis Make a spreadsheet. Pull reports from each social platform. Input your data into your spreadsheet for each platform. Look at every piece of data. Determine what metrics typically decrease. Bucket your like metrics. Form an action plan from your social media marketing analysis.

What type of data is social media comments?

2. Social Media Comments. If youve ever received social media comments with feedback from your customers, youve seen unstructured data.

What are the five steps of analyzing a text?

Guide students through the five steps of understanding and writing literary analysis: choosing and focusing a topic, gathering, presenting and analyzing textual evidence, and concluding.

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