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good morning everyone and thank you for joining us for our lunch and learn today im tony ross the director of frivolous research before i introduce our next presenter if there are people in the audience today who would like to present their work through our lunch and learn series and have an instructive way to use our software please contact us through the contact section of our website we are in the process of scheduling the next set of lunch and learns and we would love to have your input the title of todays presentation is how to use text analytics to improve and automate analysis of customer comments our presenter today is jal hildrum from telenor group in norway yao is a senior research fellow at telenor which is a global mobile telecom operator headquartered in oslo he holds a phd from the university of oslo in organization behavior and works with statistics and machine learning on hr and customer data yao has been a passionate user of prevalence text analytics for sever for s