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A Software Maintenance Agreement (SMA) is described as an extended warranty for software, providing benefits such as access to the latest software releases, ongoing development, version compatibility, and unlimited technical support. While technical support can be accessed without an SMA for a fee of $150 per issue, having an SMA is advantageous for continuous updates. To order an SMA upgrade, customers need to receive a quote and send a purchase order, after which updates are sent within approximately a week. An SMA kit is provided, which includes a pen, USB flash drive, and an agenda book.