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A Software Maintenance Agreement (SMA) is essentially an extended warranty for software, enabling benefits like access to the latest versions and ongoing development. Key advantages include receiving current releases of PCDMS, version compatibility with customers and suppliers, and unlimited technical support. While technical support can be accessed without an SMA from Canadian Measurement Metrology, there is a fee of $150 per issue. To order an SMA upgrade, you need to receive a quote and provide a purchase order. After processing, which takes about a week, customers receive an SMA kit containing a pen, USB flash drive, and agenda book, with the flash drive including necessary updates.
