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15 or 20 years ago these agreements could be as long as 10 years in duration these days were seeing three to five years i think the reason for that is because the outsourcing uh industry is somewhat more mature both the vendors and the customers know how to get into and terminate these agreements more easily and therefore theres more fluidity less friction associated with entering into new outsourcing agreements so i think thats beneficial for the customer to have more flexibility by using shorter time frames for its services agreements the benefits of a shorter term for the customer are that the customer has the opportunity to go back to the market more frequently so for example in a three-year term you can go back to the market three times as long as in for a nine or ten year term and that can be very beneficial given given how fast the technology is changing personnel costs change and so on there can be downsides especially where you have a complex business process it can actual