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Outsourcing agreements have shifted from 10-year durations to shorter terms of three to five years due to the maturity of the industry. Both vendors and customers have improved their ability to enter and terminate agreements, leading to increased fluidity and reduced friction. This shorter timeframe offers customers more flexibility, allowing them to revisit market options more frequently—potentially three times in a three-year period compared to once in a ten-year term. This adaptability is particularly advantageous given the rapid changes in technology and personnel costs. However, there can be downsides for complex business processes, where shorter terms might pose challenges.