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In the tutorial, Galen, a web designer, emphasizes the significant impact of using templates and automations, which saved him hours each week. He reflects on his initial hesitation to adopt a CRM (Client Relationship Management) tool, believing his business wasn't "legit" enough for one. He recognizes that this mindset hindered his growth and scaling potential due to the lack of systems in place. Now a strong advocate for CRMs, Galen shares his positive experience with HoneyBook, highlighting it as a transformative tool for managing daily business activities. The tutorial will focus on efficiently creating proposals using this CRM.