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In this tutorial, Gareth from Corwar addresses the differences between service requests and requests for change (RFCs). He emphasizes the importance of clearly defining these terms for end users, as confusion often arises in various organizations regarding when to submit each type of request. Gareth aims to provide a straightforward guide to differentiate between service requests and RFCs, highlighting that this confusion is common across different workplaces. Understanding the relationship between the two types of requests is crucial, whether one is in IT or another department, to facilitate better management of services and changes.