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In this video, the host interviews the executive housekeeper of the Wonder Fusteria on Palm Island. The housekeeper shares their journey, starting as a front office agent and eventually becoming a front office manager, highlighting their passion for the front office. They emphasize the critical collaboration between front office staff and housekeeping to enhance the guest experience. The housekeeper expresses a desire to understand the housekeeping side of operations, seeking insight into how the tasks are accomplished to create a memorable first impression for hotel guests. They initially intended to explore this role for only a year to gain more experience.