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The video tutorial addresses common questions regarding employee reference requests, including whether to respond, how to do so, and what organizational policies should be in place. It emphasizes the risk of defamation claims if negative references are provided without proper protocol, as employees may dispute these claims. Key recommendations include establishing a clear policy stating that all reference requests should be directed to HR, ensuring compliance and consistency. Additionally, obtaining written consent from the employee before responding to reference requests is advised. Responses to reference requests should also be documented in writing to mitigate potential risks.