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do you know what your customers are saying about you to ensure your customers feel heard and valued throughout their journey with your business implement customer feedback surveys customer feedback not only gives you the opportunity to understand your customers but it also identifies who your happiest customers are and how you can leverage them to attract new customers hubspots customer feedback software included in service hub professional and above includes industry standard surveys such as net promoter score customer effort score and customer satisfaction if none of these surveys work for your specific use case you can create your own custom survey the array of survey choices will help you gauge customer loyalty and satisfaction at every touch point all of your survey data will be compiled into dashboards ready to be analyzed these dashboards will help you identify whats working well what needs improvement how your customers happiness compares to industry standard averages and wh