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A Master Service Agreement (MSA) is a contract between two parties that outlines the details and expectations for their collaboration, including responsibilities, applicable services, and key terms. The MSA aims to streamline the contract process and facilitate future agreements. It may also be referred to as a Service Level Agreement (SLA). Key components include confidentiality clauses to protect company secrets, delivery requirements defining who delivers what and when, dispute resolution mechanisms for conflict resolution, geographic location agreements dictating where services will be rendered, and stipulations on intellectual property rights regarding ownership and usage of all related materials.