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hello and welcome to this my Trimble protected tutorial today we will show you how to create a warranty claim request first open the support and service portal from the ntp homepage then click new in the left menu bar since this is for a specific item we need to enter the serial number then click the part number field the system will fill out the product details at the bottom you will see whether the device is still under coverage or not lets go through the workflow for unit that is still under coverage we will look at the workflow for units without coverage after that click the problem tab to continue declaim request all the remaining fields you four units under Trimble protected Plus coverage a failure category will appear select the appropriate category and fill out the remaining fields for a unit without coverage the process is slightly different you cant only submit a warranty claim on a unit without coverage under certain circumstances when a previous repair of the same kind f
