Adjust Contact Resolution For Free with DocHub and make the most of your documents

Aug 6th, 2022
Icon decoration
forms filled out
Icon decoration
forms signed
Icon decoration
forms sent
Service screenshot
01. Upload a document from your computer or cloud storage.
Service screenshot
02. Add text, images, drawings, shapes, and more.
Service screenshot
03. Sign your document online in a few clicks.
Service screenshot
04. Send, export, fax, download, or print out your document.

Adjust Contact Resolution For Free with the swift ease

Form edit decoration

Contrary to popular belief, editing files online can be trouble-free. Sure, some file formats might appear too challenging with which to work. But if you get the right solution, like DocHub, it's easy to edit any file with minimum resources. DocHub is your go-to solution for tasks as simple as the option to Adjust Contact Resolution For Free a single file or something as intimidating as dealing with a massive pile of complex paperwork.

Below, you can find six simple steps to get you started and Adjust Contact Resolution For Free with DocHub:

  1. Head to to the upload page and select how you want to upload the file.
  2. You can start editing your file when you’re taken to the editor.
  3. Find the needed option to Adjust Contact Resolution For Free and utilize the undo option to revert unwanted modifications.
  4. Take advantage of the features at the top of your editor to make your added file look neater, more structured, and more professional.
  5. Share your file with others or download it to your computer.
  6. Add a different file and keep checking out DocHub’s capabilities.

When it comes to a tool for online file editing, there are many options available. However, not all of them are robust enough to accommodate the needs of people requiring minimum editing capabilities or small businesses that look for more advanced features that enable them to collaborate within their document-based workflow. DocHub is a multi-purpose solution that makes managing paperwork online more simplified and smoother. Sign up for DocHub now!

PDF editing simplified with DocHub

Seamless PDF editing
Editing a PDF is as simple as working in a Word document. You can add text, drawings, highlights, and redact or annotate your document without affecting its quality. No rasterized text or removed fields. Use an online PDF editor to get your perfect document in minutes.
Smooth teamwork
Collaborate on documents with your team using a desktop or mobile device. Let others view, edit, comment on, and sign your documents online. You can also make your form public and share its URL anywhere.
Automatic saving
Every change you make in a document is automatically saved to the cloud and synchronized across all devices in real-time. No need to send new versions of a document or worry about losing information.
Google integrations
DocHub integrates with Google Workspace so you can import, edit, and sign your documents directly from your Gmail, Google Drive, and Dropbox. When finished, export documents to Google Drive or import your Google Address Book and share the document with your contacts.
Powerful PDF tools on your mobile device
Keep your work flowing even when you're away from your computer. DocHub works on mobile just as easily as it does on desktop. Edit, annotate, and sign documents from the convenience of your smartphone or tablet. No need to install the app.
Secure document sharing and storage
Instantly share, email, and fax documents in a secure and compliant way. Set a password, place your documents in encrypted folders, and enable recipient authentication to control who accesses your documents. When completed, keep your documents secure in the cloud.

Drive efficiency with the DocHub add-on for Google Workspace

Access documents and edit, sign, and share them straight from your favorite Google Apps.
Install now

How to Adjust Contact Resolution For Free

4.6 out of 5
30 votes

uh good afternoon everybody thank you for joining today webinar Im Olenna and we have invited you for this webinar to discuss first school resolution a vital kpi you cannot ignore and uh we will provide some ideas for improvement and a couple of polls this webinar is recorded and will be available um today by the end of the day I will spread the link for the recording also we will hold the same live webinar Again by North American time Eastern Time and if you if you think that you will miss something or want just again to listen to me please feel free to join the next webinar the link for joining the webinar is um in the LinkedIn so you will be able to go back to the event on LinkedIn and see the second link for the North America right thank you very much for joining uh I will try to make it as fast as possible and be in strictly in 30 minutes and then lets start probably some of you know already that back in July we created a poll a monical center and contact center experts and we

video background

Got questions?

Below are some common questions from our customers that may provide you with the answer you're looking for. If you can't find an answer to your question, please don't hesitate to reach out to us.
Contact us
The Call Resolution KPI measures the outcome of each call handled by your agents to monitor how well customer issues are being resolved. The objective of your service center is to quickly resolve calls to meet service level agreements and deliver a high quality of service.
Equipping Your Customer Service Team to Improve First Call Resolution Prioritize FCR techniques in training. Emphasize the importance of in-depth product knowledge and cross-channel communication strategies in training. Cross-train agents. Make crucial information readily available for agents. Repeat and reflect.
What is a good first contact resolution rate? Industry standards for satisfactory FCR are around 65-75%. In general, FCR rates close to 90% are considered high, while 40% are considered low. Keep in mind that having below 65% FCR doesnt necessarily mean that your customer centers performance is not up to par.
10 best practices to improve your first call resolution Create an informative knowledge base. Require minimal customer effort. Get clear on the issue. Be precise and dont overwhelm. Anticipate customer needs. Empower your customers. Answer all of their questions. Provide your team with quality training.
Based on a post-call survey method, the Call Center Industry benchmark average for the First Call Resolution rate is 70%. The FCR rate means that 30% of customers have to call back the organization about the same inquiry or problem. The First Call Resolution industry standard for a good FCR rate is 70% to 79%.
First call resolution (FCR), also known as first contact resolution, is an important metric for monitoring customer service. It measures a companys ability to handle and resolve customer calls, emails, and other support requests across different channels in the first interaction.
What is a good first contact resolution rate? Industry standards for satisfactory FCR are around 65-75%. In general, FCR rates close to 90% are considered high, while 40% are considered low. Keep in mind that having below 65% FCR doesnt necessarily mean that your customer centers performance is not up to par.
What affects first call resolution? First call resolution may be affected by many factors, such as the efficiency of call routing systems or long hold times. Also, it is important to factor in the complexity of the companys products or services - dealing with complex issues may require more escalations and follow-ups.
Training sessions, refresher exercises and mentorship programs are simple ways to achieve this. Modern contact centers also rely on agent guidance and call scripting solutions based on Natural Language Understanding to onboard and upskill agents far more rapidly.
First contact resolution rate (FCR) is an important factor when it comes to improving customer service efficiency and customer satisfaction. It is a part of the key performance indicators (KPIs).

See why our customers choose DocHub

Great solution for PDF docs with very little pre-knowledge required.
"Simplicity, familiarity with the menu and user-friendly. It's easy to navigate, make changes and edit whatever you may need. Because it's used alongside Google, the document is always saved, so you don't have to worry about it."
Pam Driscoll F
A Valuable Document Signer for Small Businesses.
"I love that DocHub is incredibly affordable and customizable. It truly does everything I need it to do, without a large price tag like some of its more well known competitors. I am able to send secure documents directly to me clients emails and via in real time when they are viewing and making alterations to a document."
Jiovany A
I can create refillable copies for the templates that I select and then I can publish those.
"I like to work and organize my work in the appropriate way to meet and even exceed the demands that are made daily in the office, so I enjoy working with PDF files, I think they are more professional and versatile, they allow..."
Victoria G
be ready to get more

Edit and sign PDF for free

Get started now