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hello welcome to my channel doll talks from a short lady in this video im going to be talking about adjustment letters so what is an adjustment letter anytime a customer is unhappy about a product or a service he or she writes a complaint letter to the company which is also better known as a claim letter now any company worth its salt is duty bound to send a response to the customer and this response is known as an adjustment letter you will notice that ive used the character of red from the angry birds to represent an irit customer whereas matilda on the right hand side is the epitome of a well-trained customer service executive who never loses her temper who never accuses the customer of any wrongdoing and most importantly who knows how to treat the customer as king so an adjustment letter is more than just a formal letter it is in fact a legal document and it records the fact that a claim has been received secondly it records the decisions made by the company regarding the claim