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if youre trying to optimize the customer experience across various channels including your contact center for email phone and chat other live agent channels such as social media and digital channels such as web mobile apps and IVR chances are you have many questions about the best way to conduct your business how does my operation compare to world-class benchmarks is it possible to improve the customer experience in sales while reducing costs are we using best practices to optimize the customer experience through our operation you need more than just answers to these questions you need results at COP C we work with you to get these results through certification to the CEO PC family of standards originally developed in 1996 this is a collection of the most prestigious performance management systems in the customer contact industry it offers a framework for planning and leadership implementing effective processes managing people and improving performance of your customer operation or v
