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In this tutorial, Jacob Nly demonstrates how to create an adjustment invoice in ServiceTitan when an invoice exported to QuickBooks contains errors, such as an incorrect payment amount. To correct these issues, users need to locate the invoice in question, select the option to add an adjustment invoice, and then confirm to create a new adjustment invoice. The tutorial emphasizes the process of issuing a refund to rectify any payment discrepancies, such as accidental overpayments or incorrect payment amounts. Users will learn how to add a payment that reflects the necessary adjustment, ensuring that the financial records accurately represent the transaction.
