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hi this is Mike Cayley from the automotive training institute like to talk to you for a moment about what I call the three Cs I think this is really a great tool to help you keep the work orders clean straight organized and let it tell a story so what are the three Cs well the first C is the concern thats going to be the concern that the customer has of why theyre bringing in the vehicle now they came in because their brakes are squeaking they believe that somethings leaking underneath the car and they have a headlight burnt out thats not one concern thats three concerns so make sure you separate out the concerns the second C thats the cause thats where the technicians going to go ahead and do his inspection of the vehicle and hes going to give you the cause of whats causing that customers concern so thatll be an explanation of whats causing that the third C is the correction whats it going to take to correct the customers concern so now weve told the story we have the
