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hi and welcome to another zendesk explained video where today well be talking about tags what they are how they get onto tickets and how to use them so lets start with what they are conceptually if zendesk was a sports car then tags would be the nuts and the bolts holding it together or if zendesk was particle physics then tags would be the higgs boson because it holds matter together in the case of zendesk tags are what play a central role in holding any workflow together when viewing any zendesk ticket via the agent interface youll be able to see the tags field appear on the left panel like this while you can edit those tags manually there are many other ways to get tags under tickets for starters ticket fields any custom drop down field checkbox field or multi-select field will automatically add tags to tickets based on whats been selected you can have macros either directly add tags to tickets or indirectly via ticket fields if youve tagged an organization or user the instant