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Ateras auto-tagging AI model doesnt just complement our ticket tagging systemit reinvents itautomatically tagging tickets based on certain keywords, hallowing them with additional metadata. Our preset auto-tags allow you to classify newly created tickets automaticallywithout you having to do a thing. In this video, Im going to briefly go over creating a ticket so wecan see the auto-tag applied. Then Im going to filter my tickets by this auto-tag, before finally adding my own tags and then deleting them. Lets begin.Im going to fast-forward through creating a ticket within the app itself. If you need help creating tickets, please see our relevant knowledge base articles in the description below. For this ticket, Im mentioning that I have printer issues.Tickets created via the app, email, Customer Portal, or our API, will receive auto-tagswhere applicable. Tickets raised via alerts or via the chat, however, will not. Please note that existing tic