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- [Kate] Welcome to todays webcast from the Agency for Healthcare Research and Quality about the SOPS Nursing Home Survey. My name is Kate Zebrak, Im a Senior Study Director at Westat and Ill be the moderator for todays webcast. Before we begin, I have just a few standard housekeeping details. If you are having difficulty hearing the audio, try changing the audio selection so that WebEx calls you back and connect through your phone rather than your computer speakers. If your computer freezes during the presentations, you can try logging out and logging back into the webcast to refresh the page. But you may just be experiencing a lag due to your Internet connection speed. If you need help at any time during this webcast, use the QA icon that we will show you on the next slide. At any point throughout todays presentation, you might ask a question using the QA feature shown here. Depending on the browser you are using, your WebEx screen may look slightly different than the slide. L