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hi there im sarah henson im an email copywriter and strategist for e-commerce business owners and im also a bit of a tech geek which is why i am recording this video to show you how to set up a customer survey using your google forms now whenever youre writing copy you want to be able to really connect with your audience your customers to be able to help them move towards a decision to buy your products and the best way of doing this is really by reading their mind and using the words that come out of their mouth when theyre describing their situation their problem so that you can really speak to their emotions their motivations and really convince them that your solution your product is the best thing for them to buy so to do this is to do in-depth customer research now ive got a blog post all about um ways to do your customer research which ill link below and today im going to show you in this video how to create a google form so that you can send out as a survey its an easy