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In this video tutorial, the discussion focuses on optimizing team productivity through the selection of customer success software. The hosts address the multitude of options available, offering guidance on which demos to prioritize and how to evaluate each application. They explore preparatory steps, such as formulating questions and considering customized demos. Gemma, a customer success leader at Chili Piper, shares insights into her team's journey in selecting a suitable customer success tool, emphasizing the aim to scale their operations rather than simply increasing staff. The conversation covers the selection process, outcomes, and future plans for their customer success initiatives.
