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Troy Hipolito from ISO Interactive discusses a statement of work (SOW) featuring a detailed service level agreement (SLA). While unable to share the exact document, he highlights the extensive internal effort invested in creating this template for clients. Given the company's experience with major brands like Coca-Cola, Xbox, and Harry Potter, clients expect polished statements of work. He presents an example SOW that includes title and date information, showcasing a 3D rendering of their office as part of the template. Overall, the emphasis is on delivering high-quality, professional documentation to meet client expectations.