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In this video tutorial, Rachel discusses the importance of streamlining onboarding processes in design projects. A strong onboarding process fosters trust between designers and clients, enhancing the overall experience. Rachel emphasizes that designers act as service providers, aiming to create an environment where clients feel safe, excited, and able to plan their lives around the project. Effective onboarding not only leads to happier clients but also enables designers to manage their projects better and potentially charge higher fees. Ultimately, a thoughtful onboarding experience is crucial for aligning expectations and ensuring project success.