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in this video we will review or show you how to set the agent workplace phone number begin by logging in with your 8x8 credentials or by using the single sign-on method if thats what your company does once you have authenticated to 8x8 youll want to click on the virtual contact center agent you may or may not have all these different icons but you should have this one if youre a VCC agent once you first log in it will start in the work offline mode leave your agent status in work offline move your mouse to the menu section just above the working offline indicator click on profile in the workplace phone number change that phone number to be the phone that youll be using to operate as an agent so whatever phone youre going to have next to you to take and make phone calls as an agent thats the phone number that youll want to put here once youve put that phone number in there click on make verification call within about three to five seconds the telephone instrument should be ringi
