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alright guys this is the first start of chapter 9 which is telephone techniques now this lecture or this this chapter is split up into two lectures because there is a lot of information that goes around with telephone techniques and this one is really important so the first chapter were really going to get into telephone use in the medical office okay thats what were going to focus on through this lecture here so were gonna be able to define spell and pronounce all the terms listed in the vocab will identify and explain the features of a multiple telephone line system and how each can be used effectively in a healthcare facility well have to do the following related to effective use of a telephone well have to be able to discuss the telephone equipment needed by a healthcare facility summarize active learning listening skills demonstrate and demonstrate effective and professional telephone techniques and consider the importance of tone of voice and enunciation will explain the im
