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hey guys this is Vince with M helpdesk Im gonna show you how to place an online service request form on your own website to get started I want to show you the after picture this is the the look and feel that were trying to accomplish which is basically integrating this form onto our existing website so this is the after and before we move forward I want to show you what it looks like before so this is what the website looks like without the request form so without us online service request form customers are required to either email us email support or they can call a toll-free line to request the support to open a support request so what we want to do is allow the client to submit the ticket without interacting with us its just a time-saver on both ends it offers convenience for the the client so they dont have to phone in and and to be honest most people prefer the online versus offline way of submitting tickets so for this particular website were doing this in WordPress a WordP