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since 1983 express Employment Professionals has helped hundreds of thousands of companies across North America find great jobs for millions of people with decades of serving businesses weve learned that excellent customer service is critical to achieving success and it all begins with strong connections established during one-on-one interactions over the telephone did you know that about 66% of all customer communication still comes from phone calls even though 80% of companies say they deliver superior service only about 8% of people actually agree these same companies deliver superior service and just one bad experience can have a long-term negative impact on your business in fact just one unhappy caller on average tells 16 people about their bad experience and when you consider that 97% of consumers read online reviews for local businesses its more important than ever to create a positive experience so its crucial to realize that everyone who answers the phone from the front offi
