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Hello and welcome to Intertek Global Training. I'm Jackie Stellar, the Warranty Administrator for Intertek Global. We aim to ensure high product reliability, but components can sometimes fail. This video will guide you on how to quickly and easily make warranty claims and repairs. Claims can be submitted via paper, fax, email, or online through our secure site. All claims must be submitted within 30 days of failure. The process and information required are the same for paper and online claims. Log on to Intertekgeo.com, create an account, and click on "Customer Service" to start a new claim. For claim status, contact the warranty department at 618.