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hi my name is India from the new customer support team in this video we will cover how to generate a new email template with an exact go to configure then email templates select the list icon and choose an email template is already formatted in the way that you would like then click OK click on the gold script in the top right hand corner and highlight all of the HTML shown then right-click and select copy then click the gold script again click on +1 then click the gold script right-click and select paste then click the gold script again you will get a carbon copy of the previous email content and you can now make amendments if you require information to pull automatically from the patient file such as appointment details click the merge field button and you can select any from the list you can also use the drop down list to narrow down available merge fields give the template a unique code then enter a description please note the description will be the subject line of the email once