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hi this is Eddie with access property management today we are talking about maintenance what I mean to do owner for the first time they need to know what happens when a work order is put in our maintenance request is submitted by the tenant we send those tenants to their online portal from there they have to fill out the form they then press submit it goes to us as property manager and also to you as the owner real time so youre always in the loop always notified from there we send out a licensed and insured vendor they take care of the work they email us an invoice along with all the notes on what they did at the jobsite well upload that to your owner statement youll see at the 10th of every month exactly what happened what the cost was and that maintenance job is then closed out youll also receive an email for that so you know when it was opened when it was closed how much it cost maintenance can be a real pain it can also go very smoothly we use only licensed and insured vendors