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hey everybody im jared with get voice and on todays episode were going to be taking a dive into the topic of sla [Music] now youve probably heard the term sla loosely thrown around in some of the articles as well as other publications across the internet whether its c-pass or sas companies have high expectations on the services and features they want to get for their money the best way to ensure the providers deliver on all their promises is by creating an sla a service level agreement now its exactly what it sounds like an agreement covering the level of services to be delivered now some people confuse slas with vendor contracts since they both outline the goods and services to be delivered however there are a few key differences in addition to listing the deliverables and the steps required to fulfill expectations slas also cover the general standards of the service that need to be maintained for the full term of the agreement furthermore slas lay out the penalties set to occur
